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Customer Service

Shipping Policy
Most orders ship within 48 hours. Wines are eligible for free shipping on purchases of certain quantities, which includes packing your wine in special protective boxes and shipping via standard ground service. Does not include gift baskets or wine samplers. For expedited shipping please call 800.962.8463 and request an expedited shipping quote. Club shipments go out the second week of every month.

WineExpress.com cannot arrange shipment for you to Alaska, Hawaii, Illinois, North Dakota, South Dakota, Utah, or Puerto Rico. Regulations in these areas of the U.S. prohibit their residents from receiving wine shipments directly.

It is recommended that you have your wine shipped to a work address, or one where an adult will be available to sign for your shipment. In the event that no one is available to receive the shipment after three delivery attempts, UPS will return the shipment to Wine Express and we will charge you a shipping return fee of $25. If at that time you wish to have the wine re-shipped, you will be billed again for the cost of shipping the wine.

Terms and Conditions
All alcoholic beverages are sold in Westchester, New York and title passes to the buyer in New York. We make no representation to the legal rights of anyone to ship or import wines into any state outside of New York. The buyer is solely responsible for shipment of alcoholic beverage products. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to you. Alcoholic beverages may be sold and delivered only to persons who are at least 21 years old and in placing your order you represent to us that you are at least 21 years old and the person to whom delivery will be made is at least 21 years old. When your order is delivered the person receiving delivery will be required to show identification proving that they are at least 21 years old.

All prices subject to change without notice.

Returns Policy
If you are not completely satisfied with your purchase, please call Customer Service within 30 days of receipt of your purchase at 800.648.6058 between the hours of 9am-6pm Est. Monday through Friday. We ask that you retain the original shipping boxes and inserts in order to facilitate any return shipments.

Cancellations Policy
Most orders ship by the next business day. Should you wish to cancel an order you may do so however all cancelled orders are subject to a 25% restocking fee. This includes orders that customers have requested to be held in our warehouse for future shipment. If your order has already shipped but has not yet been received, shipping charges will not be refunded. Please call Customer Service at 800.648.6058 between the hours of 9am-6pm EST. Monday through Friday. If it has already shipped you will be asked to refuse the order when it arrives and when the merchandise is received back at our warehouse you will be refunded for the purchase price and sales tax less the restocking fee.

Privacy & Security
The information we collect is used to improve the content of our Web page, shared with other reputable organizations to help them contact consumers for marketing purposes and used by us to contact consumers for marketing purposes. All information that is collected is on an 'opt-in' basis and users are given the opportunity to 'opt-out' at any time.

Click Here to view our complete privacy policy.

Why We Collect Tax
Because we are located in New York, state law requires that WineExpress.com collect sales tax for all orders. Rather than adding it into prices or combining it with shipping rates, like some other web sites, we list tax separately so that you can clearly understand all charges.

Gift Certificates
WineExpress.com Gift Certificates are available through our toll-free number, 800.962.8463. They may be used for all WineExpress.com items except for Wine Clubs.

Champagne Orders
All Champagne orders require 3-5 days processing. No express delivery available on Champagne.

Bottle Sizes
All of the wines offered on WineExpress.com are 750 ml size unless otherwise indicated.